CueHealth Policies
Money-Back Guarantee & Refund Policy
Try CueHealth for 60 days. No benefit, no payment. Last updated: October 2026.
Use your CueHealth product as directed for 60 days. If you do not get any benefit, help or better results in that time, we will refund your money. Our team is available 24x7 for any help and support.
1. How the 60-Day Money-Back Challenge Works
- Order from cuehealth.in and use the product as directed on the label for 60 days.
- If you have not experienced any benefit, help or better results after 60 days, contact us within 15 days after your 60 days of use are complete.
- We review your request and refund the price you paid for the product.
You do not need to send back any used or empty packs. We trust our customers, and this guarantee is about your trust in CueHealth.
2. Conditions
- The order was placed directly on cuehealth.in
- The product was used as directed on the label for the full 60 days
- The request is made within 15 days after the 60 days of use are complete
Not covered: items bought in special clearance sales that are marked as non-refundable at checkout.
3. How to Request a Refund
- Contact us any time, 24x7, via:
- Email: hello@cuehealth.in
- WhatsApp: 7455918832
- Share your order number and tell us about your experience
- Attach photos of the product packs you used, if we ask for them
- Our team will review and approve your request within 24–48 hours
4. Refund Process
Once your request is approved, your refund will be processed within 5–7 working days. Refunds are issued to the original payment method:
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 working days |
| UPI / Net Banking | 3–5 working days |
| Cash on Delivery | Bank transfer in 5–7 working days |
| Store Credit / Gift Card | Within 24 hours |
Note: COD refunds require your bank account details (account number and IFSC code).
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Photos/video of the damaged product and packaging
- Your order number
We will arrange a free replacement or issue a full refund — your choice.
6. Exchange Policy
Direct exchanges are not available. If you wish to exchange a product, please request a refund and place a new order.
7. Cancellations
Orders can be cancelled before dispatch for a full refund. Once dispatched, cancellations are not possible — you can still use the 60-Day Money-Back Challenge above. To cancel, contact us immediately via WhatsApp at 7455918832.