Privacy Policy

This Privacy Policy describes how VOXPLY LIFE SCIENCES LLP ("CueHealth", "we", "us", "our") collects, uses, and shares information about you when you use our website cuehealth.in and make purchases from us.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, phone number, password
• Order information: Billing address, shipping address, payment details (processed securely via Razorpay — we do not store card data)
• Communications: Messages sent through our contact form or WhatsApp
• Reviews: Product reviews and ratings you submit

1.2 Information Collected Automatically

• Device & browser data: IP address, browser type, operating system, referring URL
• Usage data: Pages visited, time spent, clicks (via Google Analytics 4)
• Session data: We use Microsoft Clarity to record how visitors use our website (for example clicks, scrolling and heatmaps) so that we can improve it
• Cookies: See our Cookie Policy section below

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and invoices
• Respond to customer support queries
• Send marketing communications (only if you opt in)
• Improve our website and product offerings
• Comply with legal obligations
• Prevent fraud and protect security

3. Sharing Your Information

We share your information only with trusted third parties as necessary:

• Shipping partners (ShipRocket and courier companies): Name, address, phone for delivery
• Payment processors (Razorpay): Payment details for transaction processing
• Analytics (Google Analytics, Microsoft Clarity): Anonymised usage data
• Email marketing (Klaviyo/Mailchimp): Email if you subscribe to our newsletter

We never sell your personal information to third parties.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, typically:

• Order records: 7 years (as required by Indian tax law)
• Marketing data: Until you unsubscribe
• Analytics data: 26 months

5. Cookies

We use cookies to:

• Keep items in your cart across sessions
• Remember your login
• Analyse traffic (Google Analytics, Microsoft Clarity)
• Show relevant ads (Meta Pixel)

You can disable cookies in your browser settings. Note that disabling cookies may affect website functionality.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise these rights, contact us at hello@cuehealth.in.

7. Security

We use industry-standard security measures including SSL encryption, secure payment processing via Razorpay, and restricted access to customer data. However, no method of internet transmission is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this policy from time to time. Changes are effective immediately upon posting. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related queries, contact:

VOXPLY LIFE SCIENCES LLP (CueHealth)
Kh No 485, Sector 73, Noida, Gautambuddha Nagar, UP – 201307
Email: hello@cuehealth.in
WhatsApp: 7455918832
Support: 24x7